Straight answers to most frequent questions.

We're a U.S.-based online distributor and retailer of IT hardware, networking gear, electronics and technical products — roughly 200 brands and well over 150,000 SKUs, sold to businesses and individual buyers alike.

Most of what we do is distribution: buy in volume, warehouse it, ship it fast. A smaller side of the business covers system builds, network deployments, security work and ongoing support for customers who'd rather hand us the whole project.

Checkout works fine as a guest — no account, no sign-up wall, no reseller approval process. Setting one up just adds order history, saved addresses, and, for approved businesses, the option to buy on invoice instead of paying up front.

None. A single cable or a full pallet moves through the same process, on the same terms.

Ask us. Our online catalog is large, but it's not the full extent of what we can source — some discontinued or specialty lines never make it onto the storefront. Send the part number or a description to sales@networkdistri.com and we'll come back with pricing and a lead time.

Our team does this every day, at no charge. Compatibility checks, sizing questions, whether a lower-cost part does the same job: it's a five-minute email now instead of a return label three weeks from now.

We do. Resellers, MSPs and IT consultants get pricing tiered by volume and purchase history, and we'll drop-ship straight to your end customer with no NetworkDistri branding anywhere in the box. Your relationship, your invoice.

Online. Add to cart and check out with live pricing and stock — no conversation needed.

By email. Send your BOM or RFQ to sales@networkdistri.com and we'll price it line by line.

By quote request. Use the quote form on the site and our sales desk will respond the same business day.

Same business day for anything received Monday through Friday during office hours. Quotes include pricing, current stock position, and a lead time we actually expect to hit — not an optimistic one.

Routinely — for prepayment, import/export paperwork, or finance teams that need a document in hand before they can cut a PO.

Orders placed online are confirmed by email and move straight into fulfillment; you'll get a tracking number once it ships.

Orders placed by quote or email get confirmed on price, ship date, freight and payment method first. For those, we ask for a PO or written go-ahead before anything ships — it protects both sides.

Before payment clears, absolutely — just tell us. Once payment is in and the order is already being picked, how much we can still change depends on how far along it is. Email orders@networkdistri.com right away and we'll tell you plainly what's still possible.

Regularly. Multi-site rollouts, framework agreements and annual supply deals get a dedicated contact, budget-aware pricing, scheduled shipments, and whatever technical and commercial documentation the submission calls for.

In-stock items typically ship in 1–3 business days within the continental U.S., and 3–7 business days internationally, depending on the destination.

Items we don't hold in stock usually take 1–2 weeks. Where a specific line is running longer than that, the quote says so before you commit — not after.

By total order weight. We don't bury shipping inside the product price — it's broken out separately so you can see exactly what it costs.

Checkout applies a flat rate for lighter parcels. On heavier or palletized orders, we calculate the exact freight during processing and send a secure payment link for the difference, which is noted at checkout so it's never a surprise later.

UPS, FedEx, DHL Express and USPS Priority for parcels; LTL freight partners for palletized and oversized shipments.

We generally can't let you nominate the carrier, since our rates and service levels run on the agreements we hold. If you have a specific need, tell us before ordering and we'll see what's possible.

Nationwide across all 50 states, plus a defined set of international markets served from our own warehouse network.

If your destination isn't on our confirmed list, we're not able to ship there. That's a firm limit rather than a case-by-case decision. Not sure if we reach you? Ask before you order and we'll confirm.

We don't offer pickup; every order ships. Our office is a corporate address, not a distribution point, so there's no counter and no will-call.

A tracking number goes out by email the moment your order ships. If a delivery slips because of weather, customs or carrier capacity, we'll flag it proactively instead of leaving you to chase it.

It can. Tell us which items go where and we'll split it into separate shipments, with freight calculated per destination.

Product pages reflect live inventory and the system updates regularly. For time-sensitive orders or bulk quantities of one item, email us to double-check before you commit.

Email orders@networkdistri.com right away with your order number, and photos if there's visible damage. We photograph everything before it leaves the warehouse, which makes sorting out in-transit damage quick either way.

We'll make it right — replacement, repair or refund, whichever fits.

You can, and for high-value shipments we'd recommend it. Standard freight only carries the carrier's built-in liability, which is limited and weight-based rather than value-based — ask before ordering and we'll add proper coverage through the carrier.

We can — as a paid service, separate from standard shipping. Firmware, base configuration, asset tagging and burn-in testing can all be done before dispatch, or we can work with you remotely or on-site.

Pre-sales advice stays free; hands-on configuration work gets quoted.

Order status, delivery issues and returns: orders@networkdistri.com. Anything commercial or quote-related: sales@networkdistri.com. General questions: info@networkdistri.com. Or call +1 628 313 4513, Monday through Friday.

Use the "create account" link on any page. You'll need an email address that isn't already on file and a password — it takes under a minute.

Sign in and open your account dashboard. Contact info, billing details and saved addresses can all be edited there, and changes apply going forward — not to orders already in motion.

Try the password reset link first. If that doesn't get you back in, email info@networkdistri.com from the address on file and we'll reset it manually.

For business accounts, yes. Let us know who needs access and how you'd like ordering and approvals structured, and we'll set it up on your account.

It's the manufacturer's warranty — every product we sell is covered under the terms set by the brand that made it. We don't layer a separate seller warranty on top.

What we do handle is the process itself, which is usually the part people actually want off their plate.

It varies widely by manufacturer and product line. Some enterprise gear carries three years with next-business-day replacement. Some consumer products carry twelve months. Certain cabling and accessories carry lifetime coverage. Enterprise networking and server hardware often runs on a support contract rather than a flat warranty period.

Because it varies so much, ask us about the specific part before buying and we'll tell you exactly what it comes with.

Email orders@networkdistri.com with your order number, the part number, the serial number, and a description of the issue.

We work out whether it's a hardware fault or a configuration issue, file the claim with the manufacturer, and stay on it until it's resolved. You don't have to deal with a vendor's support queue yourself.

In most cases. Enterprise manufacturers typically offer extended warranties, on-site response and support contracts, which we can quote against the serial numbers of hardware you already own or are about to buy — send us the serials and we'll price it.

For business accounts, yes — we track coverage by serial and part number and can report at the asset level, which is useful for IT asset management tracking what's still covered.

Accidental damage, misuse, unauthorized repair attempts, and normal wear on consumable parts are typically excluded. Coverage follows the manufacturer's stated terms and specs — not anything implied by a photo or description on our site. If you're relying on a specific capability, get it confirmed with us in writing before you order.

Within 14 days of your invoice date, as long as it's unused and still in original, unopened packaging with everything included.

Every return runs through our RMA process, so contact us first. We'll send a return label tied to your RMA number — anything shipped back without one can't be matched to an order and can't be processed.

Email orders@networkdistri.com with your order number, what you're sending back, and the reason for the return. Once it's approved, we'll issue an RMA number along with a prepaid return label as a PDF, at no cost to you.

No printer handy? Ask for a QR code instead and drop the box at a UPS, FedEx or USPS location — nothing to print, the counter scans the code. For heavier or palletized returns, we'll schedule a pickup at your address instead.

The label routes the item straight back to the warehouse that shipped it, so you never have to guess where it goes. Please don't send anything to our corporate office — it doesn't handle goods, and packages sent there will be refused.

Opened or seal-broken packaging. Anything built, configured or customized to your specification. Software, license keys, subscriptions and support contracts. Perishable or expiry-dated items. Anything combined irreversibly with other goods after delivery.

We reserve the right to decline returns that don't meet these conditions.

We do. Once a return is approved, we email you a prepaid return label at no cost — you're not paying out of pocket to send it back.

Approval itself depends on a few things: the item, its size and weight, and having a valid reason on file. We review every request individually rather than auto-approving on request, so have your order number and the reason ready when you reach out.

Return shipments run on our own carrier accounts so they stay tracked and insured the whole way — which is also why we ask you not to arrange your own courier: a return we can't track can't be refunded if it goes missing.

Refunds go out once the returned item arrives and has been inspected — usually about a week from receipt. We can't process a refund without the original invoice or proof of purchase.

Customers have 14 days from the invoice date to cancel. Notify us in writing by email, stating your order number and the reason.

This cancellation window doesn't extend to software, license keys or goods built to your specification.

Credit and debit cards through Stripe — Visa, Mastercard, American Express and Discover — plus Apple Pay and Google Pay where supported. ACH bank transfer. Wire transfer for larger or international payments.

For custom orders or calculated freight, we can build the order and email you a secure pay-by-link so it can be settled in one click.

For business customers, subject to a credit check. Approved accounts are typically invoiced on Net 15 to Net 30 terms, interest-free within the term.

Terms depend on the trading history and creditworthiness of the account. Longer terms can be discussed with our sales team, but they're agreed case by case rather than assumed.

For online orders, payment is taken at checkout as normal. For orders placed by quote or email, new accounts with no trading history with us are usually asked to prepay or place a deposit. Once a history is established, that changes.

An electronic invoice is emailed on confirmation, and a paper copy ships with the goods. Invoices carry a due date, and staying ahead of it is what keeps a Net-terms account in good standing.

Email orders@networkdistri.com with your order number and billing ZIP code and we'll reissue it. If a detail is incorrect, attach the invoice and tell us what needs to change.

Card payments are processed by Stripe and card details are never held on our systems. The site runs over HTTPS throughout.